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Frequently Asked Questions

Below are some of our most commonly asked questions. If you have any further queries please feel free to contact us on 01494 772277.

My car is still under the manufacturer's warranty - can I still use Newtown Garage without affecting my warranty?
Yes! You can get your new car serviced without losing your manufacturer's warranty. New laws allow us to complete annual service requirements at a fraction of the cost of a main dealer without invalidating the manufacturer's warranty.
How far in advance can I book my MOT?
You can book your MOT 1 month in advance to help preserve the anniversary date of the current MOT.
How long will the MOT take?
The MOT test takes 45 minutes, however please allow up to an hour in case any minor repairs are needed. Please arrive at least 5 - 10 minutes before the start of the test.
What happens if my car fails the MOT?
If your car fails the MOT, it must be repaired and retested. You cannot legally drive your car on the road until the repairs have been done and a certificate issued. Most repairs can be carried out onsite at the test centre on the same day, and we will always advise you up front about any work that needs to be done. You are more than obliged to take your vehicle anywhere you like and get the repairs done and bring it back for a retest.
What Type of repairs can you do onsite?
We can carry out all types of mechanical and electrical repairs on any makes & models. Some common repairs that we provide are:
• Air con servicing and repairs
• Diagnostic health checks (if warning lights are displayed on your dashboard we can identify and remedy the faults)
• Engine servicing & repairs
• Replacement of brakes
• Exhaust system repairs
• Steering and suspensions repairs
If I have misplaced or lost my MOT certificate can you supply me with a duplicate?
Yes! If the car was MOT'd at Newtown garage yes we can supply a duplicate copy. If the car was not MOT'd at Newtown garage then we can still supply a duplicate copy but will require your V5 log book to do this. There is a standard charge for a duplicate copy of £10.00.
How often should my air conditioning system be serviced?
Most manufacturers will recommend that the air conditioning system is serviced every two years in order to replenish the liquids used by the system and to ensure all components are working correctly. As a air con specialist we advise getting the air conditioning system on your vehicle tested every service to ensure its working correctly. If it requires servicing then this can be advised in due course.
Is there a charge for a MOT retest?
NO! At Newtown garage we offer a FREE retest on every MOT that we do. You Must bring the vehicle back within 10 working days for this.
What happens if I can't collect my car on time?
Not a problem - here at Newtown garage we offer a FREE collection and delivery service. So if for any reason you can't collect your car we can certainly drop it off.
Do you make number plates?
Yes! We make number plates on site and supply and fit them for you.
MOT Clutches Servicing Gearboxes Brakes Cambelts Repairs Exhausts Tyres Batteries

For any inquiries call us on
01494 772277
We work to a
motor industry code of Practice.
Newtown Garage | Unit A3 |Alma Road Industrial Estate
Chesham | Buckinghamshire | HP5 3HB | Tel: 01494 772277
© Newtown Garage Chesham
Registered in England & Wales as Private Limited Company No.9197615

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